At The Mumbai Studio, we prioritize offering seamless and professional services to our clients. However, certain situations may require cancellations or refunds. This policy outlines the terms and conditions for cancellations and refunds applicable to our services.

1. Client-Initiated Cancellations

• Cancellations must be requested via email, phone, or during the confirmation call with the production team at least 7 working days before the scheduled shoot or service date to be eligible for rescheduling.
• Cancellations made less than 7 working days before the appointment will not qualify for rescheduling or refunds, as payments to various vendors would have already been processed to ensure service availability.

2. Studio-Initiated Cancellations

• In rare cases where The Mumbai Studio cancels a booking due to unforeseen circumstances (e.g., technical issues, emergencies, climatic conditions, unavailability of staff, or any other unavoidable reason), clients will be notified at the earliest.
• In such cases, clients will be rescheduled to the next earliest batch, subject to the availability of all involved parties.

3. Refund Policy

Eligibility for Refunds:

• Refund requests will not be entertained for:
  • Cancellations made after confirming the booking of services.
  • Services that have been rendered or partially completed.

Non-Refundable Items:

• Payments made for third-party services (e.g., makeup artists, fashion stylists, hair stylists, or rented studios etc) are non-refundable once these bookings have been confirmed.
• Administrative or processing fees charged during booking are non-refundable.

Cancellation Terms:

• Once the booking is completed and the booking amount is paid, cancellations will not be entertained under any circumstances.
• Upon registration, The Mumbai Studio initiates several processes, including securing the studio, booking professional services (e.g., photography, makeup, studio slots), and processing financial obligations (e.g., taxes and service charges). Therefore, no refunds will be issued for cancellations after registration.

4. Emergency Refunds

• In exceptional circumstances, such as medical emergencies, participants may submit relevant documentation (e.g., medical reports) for consideration.
• If The Mumbai Studio determines that the case is genuine, a partial refund may be granted after deducting applicable service charges, taxes, and other related costs.
• Approved refunds will be processed within 45 days from the date of approval.

Important Note: The decision to grant an emergency refund is at the sole discretion of The Mumbai Studio and will be based entirely on the proofs and evidence provided.

5. Refund Policy Changes

• The Mumbai Studio reserves the right to modify or update this refund policy at any time without prior notice.
• All participants and their parents/guardians are encouraged to review the most recent version of the refund policy before completing their registration.